Terms and Conditions

Acceptance, clickwrap, entity-level binding and no signature required

By checking the terms-and-conditions acknowledgment box on the Flagship Media LLC checkout page, by submitting any payment in connection with the DIY Program, or by accessing or using any portion of the DIY Program, the Client expressly accepts and agrees to be bound by these Terms in their entirety. No physical signature, electronic signature, or separate agreement is required for these Terms to be binding and enforceable.

The Client expressly acknowledges and agrees that submission of payment, regardless of amount, regardless of payment method, and regardless of whether the Client checked the terms-and-conditions acknowledgment box prior to payment, constitutes full and conclusive acceptance of these Terms. It is the responsibility of the Client to review these Terms prior to or after submitting payment. These Terms are made available on the Flagship Media LLC checkout page and website at all times.

These Terms are entered into on a company-to-company or individual-to-company basis and bind the Client in full, including all owners, partners, shareholders, officers, directors, managers, employees, contractors, agents, affiliates, and any other person or entity associated with the Client. If payment is submitted by any person on the Client's behalf, including but not limited to an owner, officer, employee, contractor, family member, friend, or third party, such payment shall be deemed payment made on behalf of the Client and shall bind the Client to these Terms in full.

Operating policy, default binding effect and payment as acceptance

The Client acknowledges and agrees that these Terms constitute the standard operating policy of Flagship Media LLC, and that any payment submitted to Flagship Media LLC constitutes entry into a working operating relationship with Flagship Media LLC and acceptance of these Terms in their entirety.

Flagship Media LLC is under no obligation to: (a) proactively send, deliver, present, or transmit these Terms to the Client at any time beyond their availability on the Flagship Media LLC checkout page and website; (b) verify or document that the Client has read these Terms; (c) obtain a signature or separate written assent prior to enforcing these Terms; (d) explain, summarize, paraphrase, or interpret these Terms to the Client; or (e) re-deliver or re-circulate these Terms upon any modification or revision.

The Client further acknowledges and agrees that it is the Client's responsibility to share these Terms with any associated members, owners, partners, officers, employees, contractors, affiliates, or other parties who may be involved in or affected by the Client's relationship with Flagship Media LLC. Any internal dispute within the Client entity regarding awareness of or authority to bind the entity to these Terms shall be resolved within the Client entity and shall not affect the binding effect of these Terms on the Client entity as a whole.

The Client further acknowledges and agrees that the Client's initial entry into the DIY Program, regardless of which tier or product the Client first purchased, constitutes acceptance of these Terms as the standing operating policy governing the Client's entire relationship with Flagship Media LLC, and that such acceptance binds all subsequent purchases, upgrades, additional products, additional tiers, additional services, and additional add-ons, including but not limited to the Launch Service, regardless of the time elapsed between the initial purchase and any subsequent purchase.

Business purpose representation

By submitting payment and accessing the DIY Program, the Client represents, warrants, and covenants that the Client is purchasing the DIY Program for legitimate business, commercial, professional, or entrepreneurial purposes, and not as a consumer purchasing for personal, family, or household use. The Client represents that the Client is engaged in or is preparing to engage in the business of automotive sales, automotive marketing, lead generation for automotive professionals, or related commercial activity.

The Client further acknowledges and agrees that any material misrepresentation by the Client regarding the Client's identity, business status, or eligibility to purchase shall constitute a material breach of these Terms and grounds for termination of access.

DIY Program tiers, subscription structure and pricing

The DIY Program is offered across multiple tiers, including but not limited to:

• The Flagship Kickstart Program, providing access to introductory training videos covering basic Meta lead generation and access to the Flagship Community Center.
• The Flagship App tier, providing access to the Flagship App (a proprietary configured snapshot containing Flagship Media LLC's templates, automations, pipelines, workflows, qualification frameworks, and related infrastructure), the full library of Flagship training modules, and continued access to the Flagship Community Center.
• One-time professional launch services, in which Flagship Media LLC personnel build, configure, and launch certain components of the Client's system on the Client's behalf as a one-time add-on to the Client's underlying DIY subscription.

The applicable subscription fees, one-time fees, billing cadence, renewal frequency, and tier structure shall be the amounts and structures presented to the Client at the time of purchase, including amounts set forth in any checkout page, order form, pricing modal, or electronic confirmation delivered to the Client prior to or contemporaneous with payment, all of which are incorporated into these Terms by reference.

DIY subscriptions are auto-renewing. The auto-renewal structure, including the renewal amount and renewal frequency, is disclosed clearly and conspicuously at the time of purchase. By submitting payment, the Client authorizes Flagship Media LLC to automatically charge the payment method on file at the recurring billing cadence presented at the point of sale, until and unless cancelled in accordance with these Terms. All charges are non-refundable, and cancellation is subject to the notice requirements set forth in Section 09.

License grant, scope and restrictions

Subject to the Client's continuing payment of all applicable subscription fees and continued compliance with these Terms, Flagship Media LLC grants the Client a limited, revocable, non-exclusive, non-transferable, non-sublicensable, non-assignable license to access and use the Flagship App, the Flagship training modules, the Flagship Kickstart Program content, the Flagship Community Center, and any related tools, content, frameworks, templates, automations, pipelines, workflows, training materials, or proprietary infrastructure made available to the Client as part of the Client's subscription tier (collectively, the "Licensed Materials"), solely for the Client's own internal business operations and solely during the active subscription period.

The Licensed Materials are licensed, not sold. No portion of any payment made by the Client constitutes purchase, transfer, or assignment of ownership of the Licensed Materials. All right, title, and interest in and to the Licensed Materials, including all intellectual property rights, trade secrets, copyrights, trademarks, methodologies, frameworks, training content, video content, written content, configurations, templates, automations, pipelines, workflows, and qualification logic, are and shall remain the sole and exclusive property of Flagship Media LLC.

The Client agrees not to, and shall not permit any other person or entity to:

• Copy, reproduce, duplicate, mirror, archive, download, screen-record, screen-capture, transcribe, translate, or otherwise reproduce any portion of the Licensed Materials.
• Distribute, publish, post, share, sell, resell, sublicense, lease, rent, or otherwise transfer the Licensed Materials or access to them to any third party.
• Use the Licensed Materials to create, develop, train, or improve any competing product, service, training program, course, software, or system.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source, structure, methodology, or underlying logic of the Licensed Materials, except to the extent expressly permitted by applicable law.
• Remove, obscure, or alter any proprietary notices, watermarks, branding, or attribution within the Licensed Materials.
• Share, transfer, sell, or otherwise provide the Client's login credentials to any third party, or permit any third party to access the Licensed Materials using the Client's account.

Breach of any of the foregoing license restrictions shall constitute a material breach of these Terms, infringement of Flagship Media LLC's intellectual property rights, and misappropriation of trade secrets, and shall entitle Flagship Media LLC to immediate termination of the Client's access and to all rights and remedies available under applicable law, including injunctive relief, actual and statutory damages, and attorneys' fees and costs.

The license granted under these Terms is personal to the named account holder identified at the time of subscription purchase. Only the named account holder is permitted to access, use, view, or interact with the Licensed Materials. If the Client wishes for any additional person to access the Licensed Materials, that additional person must purchase their own separate subscription. Sharing of credentials, simultaneous use by multiple persons, or account pooling shall constitute a material breach of these Terms and shall entitle Flagship Media LLC to termination of access, recovery of unpaid subscription fees that would have been owed had the additional users purchased their own subscriptions, and all other remedies available under applicable law.

Each subscription licenses use for one (1) business entity and one (1) doing-business-as ("DBA") name only. The Client may not use a single subscription to operate, support, manage, or facilitate marketing for multiple business entities, DBAs, brands, dealerships, lots, or operating units, regardless of common ownership or management. Each additional business entity or DBA requires a separate subscription. If Flagship Media LLC determines that the Client is using a single subscription to support multiple business entities or DBAs, Flagship Media LLC may require purchase of additional subscriptions, invoice the Client for prior unauthorized multi-entity use at the standard subscription rate per additional entity per month, terminate access, or pursue any other remedy available under applicable law.

The license restrictions, confidentiality obligations, and intellectual property protections set forth in these Terms extend to and bind any third party who receives, accesses, views, or comes into possession of the Licensed Materials through the Client or through any breach of these Terms by the Client. Flagship Media LLC is an intended third-party beneficiary of these restrictions as applied to such third parties and shall have direct standing to enforce them.

The Client agrees to indemnify, defend, and hold harmless Flagship Media LLC from and against any claims, losses, damages, costs, expenses, and reasonable attorneys' fees arising from or relating to: (a) any misappropriation, leak, distribution, or unauthorized disclosure of the Licensed Materials by the Client or by any person who obtained them through the Client; (b) any breach by the Client of the license restrictions or credential-sharing prohibitions set forth in these Terms; (c) any cost incurred by Flagship Media LLC in pursuing third parties who misappropriated the Licensed Materials through the Client; and (d) any reputational, competitive, or financial harm sustained by Flagship Media LLC as a result. This obligation survives termination of the Client's subscription.

Flagship Community Center, conduct and removal

Access to the Flagship Community Center is a privilege granted at the discretion of Flagship Media LLC. Flagship Media LLC reserves the right to remove, suspend, restrict, ban, mute, deactivate, or otherwise terminate the Client's access to the Flagship Community Center at any time, with or without prior notice, where Flagship Media LLC determines that such action is appropriate to protect the community, other members, or Flagship Media LLC.

If the Client is removed from the Flagship Community Center for breaking these Terms, no refund is issued for any amount already paid.

Any conduct within the Flagship Community Center, including communications, posts, messages, screenshots, and recordings, may be subject to monitoring, recording, removal, archival, or use as evidence in any dispute, arbitration, or legal proceeding. The Client agrees not to: (a) harass, threaten, defame, or harm any other member; (b) post or share content that is unlawful, fraudulent, infringing, or harmful, or that violates the rights of any third party; (c) recruit, solicit, or attempt to redirect other members to competing services, products, or platforms; (d) share, screenshot, record, transcribe, distribute, or otherwise reproduce community discussions, member questions, or Flagship Media LLC responses outside the Flagship Community Center; (e) use the community to advertise, promote, or sell products or services not affiliated with Flagship Media LLC; or (f) engage in any other conduct that Flagship Media LLC reasonably determines to be disruptive or contrary to the interests of the community.

All communications, discussions, content, and information shared within the Flagship Community Center shall be treated as confidential, proprietary, and subject to the license restrictions of these Terms. These confidentiality obligations survive termination of the Client's subscription.

Call recordings. Coaching calls are recorded. By joining a call, the Client consents to being recorded and grants Flagship Media LLC a permanent, royalty-free right to use, edit, and publish those recordings, including the Client's name, image, voice, and statements, as Flagship Media LLC sees fit. This includes repurposing them as marketing, social media, or training content. The Client receives no payment for this use. Clients who do not want to appear in published content should keep their camera off and use a first name only on calls.

For a period of twelve (12) months following the termination, cancellation, expiration, or non-renewal of the Client's subscription or community access, the Client shall not, directly or indirectly, through any medium or platform: (a) solicit, recruit, or contact any current or former member of the Flagship Community Center for the purpose of selling, marketing, promoting, or offering any product, service, training, course, software, system, or business opportunity that competes with or replicates any Flagship Media LLC product or service; (b) introduce any current or former member to any competing product, service, or business opportunity; or (c) use any contact information, name, or identifier of any current or former member that the Client obtained through participation in the Flagship Community Center for any commercial or promotional purpose. The contact information, identities, and business profiles of members within the Flagship Community Center constitute confidential and competitively sensitive information of Flagship Media LLC.

In the event of breach of this post-termination non-solicitation obligation, Flagship Media LLC shall be entitled to pursue injunctive relief, actual damages, and all other remedies available under applicable law through legal action. Flagship Media LLC shall not charge damages, penalties, or fees of any kind to any payment method on file.

Flagship campaign infrastructure and post-termination deletion rights

Any advertising campaigns, ad sets, advertisements, audiences, qualification surveys, landing pages, funnels, automations, workflows, pipelines, and related assets that are created, built, configured, deployed, launched, or modified by the Client (or by any person acting on the Client's behalf) using the Licensed Materials, the Flagship App, the Flagship training modules, or any other Flagship Media LLC tool, framework, methodology, or template during an active paid subscription (collectively, the "Flagship-Derived Infrastructure") constitute derivative works of Flagship Media LLC's proprietary intellectual property and are subject to the license restrictions, deletion rights, and post-termination obligations set forth in these Terms.

The Client's right to operate, maintain, or use any Flagship-Derived Infrastructure is conditional upon the Client's continuing active paid subscription. Upon any termination, cancellation, non-renewal, lapse of payment, or other cessation of the Client's active subscription, Flagship Media LLC reserves the right to require the Client to delete, deactivate, archive, or otherwise remove all Flagship-Derived Infrastructure from the Client's advertising accounts, business manager accounts, or other platforms.

Flagship Media LLC's exercise of its deletion rights is discretionary. Flagship Media LLC may elect to enforce, partially enforce, defer, or decline to enforce its deletion rights with respect to any individual Client. Any such election or non-enforcement in any individual case shall not constitute a waiver of Flagship Media LLC's deletion rights at any future time or with respect to any other Client.

When Flagship Media LLC elects to enforce its deletion rights, the Client shall cooperate to ensure deletion is completed in full. Such cooperation shall include attending a scheduled video conference with Flagship Media LLC, sharing the Client's screen, opening the relevant advertising or business manager account, and executing the deletion live and in full view of Flagship Media LLC, such that Flagship Media LLC may verify complete removal.

Failure or refusal by the Client to attend such a verification session within seven (7) calendar days of Flagship Media LLC's request, failure to fully execute deletion during such session, or any conduct that obstructs Flagship Media LLC's ability to verify deletion shall constitute a material breach of these Terms, and Flagship Media LLC shall be entitled to pursue injunctive relief, actual damages, and all other remedies available under applicable law through legal action. Flagship Media LLC shall not charge damages, penalties, or fees of any kind to any payment method on file.

If Flagship Media LLC subsequently determines, through any means including public visibility of advertisements, Meta Ad Library searches, third-party reports, or account audits, that the Client has continued to operate, modify, copy, replicate, repurpose, hand off to third parties, or otherwise utilize any portion of the Flagship-Derived Infrastructure following termination without Flagship Media LLC's express written consent, such conduct shall constitute a separate material breach of these Terms and misappropriation of trade secrets, entitling Flagship Media LLC to all available legal and equitable remedies as set forth in Section 05.

Nothing in this section prevents the Client from independently building, launching, or operating new advertising campaigns, ad sets, advertisements, audiences, or assets after termination of the subscription and after deletion (where required) has been completed, provided that such new assets are created independently and do not incorporate, replicate, or derive from the Flagship-Derived Infrastructure or the Licensed Materials.

This section does not apply to organic content the Client creates for the Client's own personal brand using what the Client learned in the DIY Program, such as videos, posts, and photos. That content belongs to the Client.

One-time Launch Services, pricing and timeline estimates

The Client may, at the Client's option and at additional cost, purchase a one-time launch service in which Flagship Media LLC personnel build, configure, and launch certain components of the Client's system on the Client's behalf as a one-time professional services add-on to the Client's underlying do-it-yourself subscription (the "Launch Service"). By purchasing a Launch Service, the Client remains a do-it-yourself subscriber receiving a one-time add-on, and does not become a managed-services client at any tier.

The fee for any Launch Service is set on a quote-by-quote basis and varies based on the scope of work requested, the complexity of the Client's account state, the condition of the Client's existing advertising and platform assets, the volume of corrective or preparatory work required, the Client's responsiveness, and other relevant factors. The fee, scope, and parameters applicable to any individual Launch Service shall be the amounts and parameters presented to the Client at the time of purchase, all of which are incorporated into these Terms by reference and govern the Launch Service notwithstanding any general or previously advertised pricing.

The Launch Service fee is non-refundable, consistent with Section 09.

Any timeline communicated by Flagship Media LLC in connection with a Launch Service, including any seventy-two (72) hour timeline, expedited timeline, target completion date, or projected go-live date (collectively, a "Target Timeline"), is an aspirational estimate only, and is not a guaranteed delivery commitment, contractual deadline, time-of-the-essence provision, or warranty of performance. Delays beyond the Target Timeline do not constitute breach or non-delivery, and Flagship Media LLC is not liable for any consequence, loss, or missed opportunity arising from delays in launch. Dissatisfaction with the timing or outcome of a Launch Service does not entitle the Client to a refund.

The Target Timeline assumes ideal account conditions, full Client cooperation, immediate Client responsiveness, and the absence of platform-level interference. Actual launch timelines may extend beyond the Target Timeline due to factors Flagship Media LLC cannot predict or control prior to commencing work, including without limitation:

• Meta platform issues: account verification requirements; Business Manager status, restrictions, or limitations; ad account flags, holds, restrictions, deactivations, or disablements; appeal processes required to restore ad account access; identity, business, or domain verification; review of advertising content; policy changes; account warmup requirements; spending limits; pixel verification; or any other action, delay, or restriction imposed by Meta.
• Client account asset issues: missing or improperly configured Facebook business pages, Instagram accounts, or ad accounts; missing or invalid payment methods on Meta; entangled or misconfigured assets remaining from prior advertising attempts; conflicting permissions; expired or invalid domain configurations; missing or invalid pixel installations or conversion tracking; or any other state of the Client's existing assets that requires unwinding, correction, or rebuilding before launch.
• Client cooperation and responsiveness: delays in scheduling or attending video conferences required to grant access to advertising assets; delays in providing required information, content, branding assets, or business details; delays in approving or providing access to payment methods; delays in completing identity or business verification; or delays in responding to communications, requests, or questions.
• Required asset creation or correction not anticipated at the time of quote: discovery during the build that the Client lacks Meta assets necessary for launch and that Flagship Media LLC must create or configure them; discovery of misconfigurations, errors, or violations within the Client's existing assets; or discovery of platform-level issues that must be appealed or escalated through Meta support.
• Third-party platform issues: Flagship App outages or feature availability; Stripe or other payment processor delays in account verification; domain registrar delays; email deliverability platform delays; SMS provider verification delays; or any other third-party service interruption.
• Any other event or condition outside Flagship Media LLC's reasonable control that affects the Client's account state, platform access, or asset readiness.

The existence of any of the foregoing factors shall extend the Target Timeline without constituting non-delivery, breach, or failure to perform. Flagship Media LLC is not required to disclose, anticipate, predict, or pre-quote any of the foregoing factors prior to commencing work.

For the avoidance of doubt, no aspect, component, deliverable, milestone, or phase of the Launch Service is contractually bound to the Target Timeline, including any seventy-two (72) hour timeline. The Target Timeline applies, if at all, only to the launch of advertising campaigns as a holistic, end-to-end objective, and even as to that objective it remains an estimate rather than a guaranteed commitment. No individual component, including configuration of the Flagship App, creation of advertising creatives or copy, construction of landing pages or qualification surveys, setup or remediation of Meta assets, configuration of conversion tracking or audiences, or final launch and activation, is independently bound to the Target Timeline.

Even where Flagship Media LLC has fully completed its internal work on every component within its direct control within the Target Timeline, any extension of the overall launch arising from work Flagship Media LLC must perform on the Client's Meta assets, advertising assets, business manager accounts, ad accounts, pages, pixels, or domains shall not constitute non-delivery, breach, or failure to perform, regardless of: (a) whether the Client accurately represented that the Client possessed such assets at the time of purchase; (b) whether the Client represented that such assets were ready or operational; (c) whether Flagship Media LLC quoted or commenced the Launch Service in reliance on such representation; (d) whether Flagship Media LLC subsequently discovered that such assets were missing, misconfigured, restricted, or unready; or (e) whether Flagship Media LLC was required to create or repair such assets on the Client's behalf.

The Launch Service consists of multiple components which may be performed in parallel or in sequence, including configuration of the Client's Flagship App; creation, design, or adaptation of advertising creatives, copy, landing pages, and qualification surveys; setup or remediation of the Client's Meta business manager, ad account, Facebook page, Instagram account, or pixel; configuration of conversion tracking, audiences, or campaign structures; coordination with Meta or other platforms regarding verification, approval, or appeal processes; and final launch and activation of advertising campaigns.

The Launch Service is a one-time professional services add-on and not a service-level commitment. The Client is not entitled to consequential damages, business interruption damages, lost profits, missed opportunity damages, lost sales, lost leads, or any other damages arising from delays or extensions of the Target Timeline, even where the Client has scheduled events, sales pushes, or business activities in reliance on the Target Timeline.

Upon completion of the Launch Service and handoff to the Client, Flagship Media LLC's involvement reverts to the Client's underlying do-it-yourself subscription, and Flagship Media LLC has no further obligation to monitor, supervise, troubleshoot, maintain, optimize, or manage the Client's system. Following handoff, the Client is responsible for all aspects of operating and maintaining the Client's system, and any issues, breakages, performance reductions, account restrictions, or lead volume changes arising after handoff are the responsibility of the Client.

No refunds, cancellation and how to reach us

All payments are final. Flagship Media LLC does not issue refunds of any kind. This includes trial fees, monthly subscription charges, renewal charges, promotional charges, one-time Launch Service fees, and unused time in any billing period.

If Flagship Media LLC agrees that the Client is owed a credit for any reason, the credit is applied as additional access to the Flagship Community Center, never as cash, a refund, or a payment reversal.

Billing, cancellation, and support requests are handled by email:

Trial cancellations. Where the Client's subscription begins with a trial period (for example, a twenty-seven dollar ($27.00) seven (7) day trial followed by one hundred forty-nine dollars ($149.00) per month), the Client may cancel before the trial ends and will not be charged the first recurring monthly fee. Access ends when the trial ends. The trial fee is non-refundable.

Cancellation after the trial requires 7 days' notice. After the trial ends, a Client who wants to cancel must notify Flagship Media LLC by email at [email protected] at least seven (7) days before leaving. If the Client's next billing date falls within seven (7) days of that notice, the Client will be billed one final time, keeps access for that final paid billing period, and the subscription ends when that period runs out. No further charges are made after that.

Please contact us before filing a dispute. If something looks wrong with a charge, email [email protected] before contacting your bank. Filing a chargeback without first contacting Flagship Media LLC may result in immediate removal from the DIY Program and the Flagship Community Center.

Unpaid balances. Nothing in this section limits Flagship Media LLC's right to collect subscription fees that were charged and remain unpaid, in accordance with Section 11.

Payment processors and merchant descriptors

Flagship Media LLC utilizes multiple payment processors, merchant accounts, billing platforms, and payment service providers in the ordinary course of business, and recurring subscription charges may be processed through any of them.

The Client authorizes Flagship Media LLC to process charges through any such payment processor using varying merchant names, descriptors, billing identifiers, or account labels, provided that the charge corresponds to amounts owed under these Terms and to the subscription the Client has authorized. Flagship Media LLC will identify itself as Flagship Media in customer communications and will confirm the applicable descriptor on request.

Flagship Media LLC will not reprocess, re-route, or re-charge any amount that has been refunded, disputed, or reversed. If the Client believes a charge was processed in error or under an unfamiliar descriptor, the Client should contact Flagship Media LLC by email at [email protected] and Flagship Media LLC will resolve it.

Failed payment accrual, roll-forward billing and recovery period

Submission of the initial payment constitutes continuing authorization for Flagship Media LLC to automatically process all recurring charges under these Terms for so long as the subscription remains active.

If a scheduled billing attempt fails for any reason, Flagship Media LLC is authorized to attempt to recover the outstanding balance by charging the payment method on file for the Client's account, and to re-attempt the charge on the same or an alternative processor. Flagship Media LLC will notify the Client by email at the address on file when a billing attempt fails, and may pause or remove access until payment is received.

If Flagship Media LLC is unable to successfully recover a failed payment during the applicable billing period, whether due to card restrictions, processor limitations, insufficient funds, blocked cards, declined charge attempts, or payment method failure, the unpaid balance for that billing period shall roll forward and accrue to the next billing cycle. Upon the next scheduled renewal, Flagship Media LLC is authorized to charge the accumulated balance, including the current billing period plus any unpaid prior amounts.

Unpaid balances may accrue for a maximum of three (3) consecutive billing cycles (ninety (90) days) while the Client's subscription remains open and active. During this period, Flagship Media LLC is authorized to recover accrued charges, for example charging two months' fees if one prior month remains unpaid. Such accumulation shall not constitute duplicate billing or unauthorized payment activity, but rather authorized recovery of fees for periods during which the Client's subscription remained open.

After the accrual of three (3) consecutive unpaid billing cycles, Flagship Media LLC may suspend access, deactivate the Client's account, and terminate the subscription in accordance with Section 14.

All accrued amounts remain due and payable and are non-refundable. A Client who does not wish to continue the subscription should cancel in accordance with Section 09 rather than allow charges to accrue.

Promotional offers, trial pricing and special terms

Flagship Media LLC may, from time to time, offer promotional pricing, introductory pricing, discounted pricing, trial pricing, free trials, or other special offers in connection with the DIY Program (collectively, "Promotional Offers"). Any Promotional Offer is governed by the specific terms of that offer as presented to the Client at the time of purchase, including any duration limits and eligibility requirements. No Promotional Offer creates a right to a refund.

Trial pricing structures involving a trial fee followed by a recurring price (such as twenty-seven dollars ($27.00) for a seven (7) day trial followed by one hundred forty-nine dollars ($149.00) per month thereafter, or any similar structure) are subscriptions in which the trial fee covers the trial period only. The recurring price is charged automatically when the trial ends and on each billing date after that until the subscription is cancelled. The trial fee and every subsequent charge are non-refundable. The Client may avoid the first recurring charge by cancelling before the trial ends, as set forth in Section 09.

Fraud verification and suspected unauthorized use

Flagship Media LLC reserves the right to require additional identity verification, business verification, or know-your-customer ("KYC") verification from the Client at any time when Flagship Media LLC has reasonable suspicion of fraud, unauthorized payment method use, identity misrepresentation, stolen card use, account takeover, or any other improper or unlawful access to the DIY Program. Such verification may include requests for: (a) government-issued photo identification; (b) business registration documentation, EIN, or formation documents; (c) proof of payment method ownership; (d) live video verification or comparable identity confirmation; or (e) any other reasonable form of verification.

Pending completion of any requested verification, Flagship Media LLC may suspend, restrict, or revoke the Client's access to the DIY Program in whole or in part. Failure or refusal by the Client to complete any requested verification within a reasonable time shall constitute grounds for termination of access. In the event Flagship Media LLC determines that any aspect of the Client's purchase, payment, identity, or access involves fraud, unauthorized use, or identity misrepresentation, Flagship Media LLC may immediately and permanently revoke access, terminate the subscription, retain all delivered Licensed Materials as its proprietary property, pursue all available legal and equitable remedies against the responsible parties, and report such fraud to applicable law enforcement, payment processors, and fraud prevention databases.

Where a payment method was used without the authorization of its rightful owner, Flagship Media LLC will refund the charge to that payment method upon verification, notwithstanding the no-refund policy in Section 09.

Any Licensed Materials delivered, accessed, or made available in connection with a fraudulent or unauthorized transaction remain the sole and exclusive property of Flagship Media LLC. The Client, and any party using the Client's credentials or payment method, acquires no ownership, license, or right to use such materials, and any continued possession or use of such materials following termination for fraud constitutes ongoing misappropriation of trade secrets and infringement of Flagship Media LLC's intellectual property rights.

Cancellation, termination and access revocation

To cancel, email [email protected]. During a trial, cancel before the trial ends to avoid the first monthly charge. After the trial, cancellation requires seven (7) days' notice, as set forth in Section 09.

If the Client's next billing date falls within seven (7) days of the Client's notice, that final charge is processed and is non-refundable, and the Client keeps access for that final paid billing period.

Upon cancellation, the Client's access to the DIY Program shall continue through the end of the final paid billing period, after which all access shall be revoked, all Licensed Materials shall be deactivated for the Client, the Client's Flagship App configuration and any data, builds, configurations, or content within the Flagship App snapshot shall be permanently deleted, and the Client's access to the Flagship Community Center shall be terminated.

Export your data before you cancel. Following access revocation, the Client's data, configurations, builds, and any content within the Flagship App snapshot are permanently and irretrievably deleted. Flagship Media LLC has no obligation to preserve, retain, archive, back up, export, or provide the Client with any data or content following cancellation. If the Client wishes to retain any data, exports, or summaries from the Flagship App, the Client must complete such export prior to the end of the final paid billing period.

If the Client subsequently elects to re-subscribe at any future time, the Client shall start fresh with a new Flagship App snapshot and shall not have any right or expectation to recover, restore, or access any prior data, configurations, builds, or content from any prior subscription period.

Flagship Media LLC reserves the right to terminate, suspend, or revoke the Client's access to the DIY Program at any time, with or without notice. Termination by Flagship Media LLC does not entitle the Client to a refund of any amount already paid. Where Flagship Media LLC terminates the Client's access other than for the Client's breach of these Terms, no further charges will be made after termination.

No results guarantee, no legal compliance responsibility and no professional advice

Flagship Media LLC makes no representation, warranty, or guarantee, express or implied, regarding the results, outcomes, performance, lead volume, lead quality, conversion rates, sales, revenue, or business outcomes that the Client may achieve through use of the DIY Program. All results depend on factors outside Flagship Media LLC's control, including the Client's effort, execution, market conditions, advertising spend, ad account status, business model, sales process, follow-up practices, geographic location, industry, and competitive landscape.

It is the Client's responsibility to understand, evaluate, and comply with all legal, regulatory, contractual, industry-specific, and internal obligations applicable to the Client's business, products, services, advertising, promotions, incentives, pricing, disclosures, and representations. Flagship Media LLC does not provide legal advice, compliance review, regulatory approval, suitability determinations, or professional advice of any kind. Any advertising structures, frameworks, templates, or content provided through the DIY Program are illustrative only, are not certified for compliance with the Client's specific legal or regulatory obligations, and may require modification. The Client assumes all responsibility for compliance, regulatory adherence, and suitability of any advertising or marketing materials launched by the Client using the DIY Program.

Limitation of liability

To the maximum extent permitted by applicable law, Flagship Media LLC's total aggregate liability arising out of or relating to these Terms, the DIY Program, or any act or omission of Flagship Media LLC, whether based in contract, tort, statute, equity, strict liability, or otherwise, shall not exceed the total amount of fees actually paid by the Client to Flagship Media LLC during the three (3) months immediately preceding the event giving rise to the claim.

In no event shall Flagship Media LLC be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of business opportunity, business interruption, reputational harm, or anticipated savings, even if Flagship Media LLC has been advised of the possibility of such damages or such damages were reasonably foreseeable.

The fees paid under these Terms reflect the allocation of risk set forth herein, and Flagship Media LLC would not enter into these Terms without these limitations. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Force majeure

Flagship Media LLC shall not be liable for any failure or delay in performance arising from events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, regulatory changes, platform outages, advertising account suspensions, carrier or network failures, payment processor disruptions, software or infrastructure outages, or third-party service interruptions (including Meta, Google, Stripe, the underlying platform infrastructure powering the Flagship App, or similar providers). Such events shall not constitute a breach of these Terms and shall not excuse the Client's payment obligations, provided that the Client's cancellation rights under these Terms remain available.

Governing law, venue and multi-jurisdiction operations

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Any legal action, arbitration, mediation, or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in New York County, New York, and the parties consent to personal jurisdiction and venue therein.

Flagship Media LLC is a New York-formed limited liability company and may conduct operations, maintain offices, utilize registered agents, perform services, process payments, host infrastructure, or manage Client accounts from New York, Florida (including Miami-Dade County), or any other domestic or international location, without such operations altering the governing law or venue provisions of these Terms. The DIY Program is delivered digitally and remotely and may be accessed across state lines and international borders; the Client's physical location, residence, or domicile shall not modify the governing law, venue, or enforceability of these Terms.

Class action waiver, mass arbitration prohibition and individual claims only

To the maximum extent permitted by applicable law, the Client and Flagship Media LLC each agree that any dispute, claim, controversy, action, or proceeding arising out of or relating to these Terms, the DIY Program, or any transaction between the parties shall be brought, litigated, and resolved solely on an individual basis, and not as a plaintiff or class member in any purported class action, collective action, representative action, consolidated action, or mass action.

The Client further waives any right to coordinate, group, batch, or consolidate the Client's individual claim with any other person's individual claim against Flagship Media LLC, including mass arbitration filings, coordinated arbitration proceedings, or sequential or parallel arbitration filings against Flagship Media LLC by multiple claimants represented by common counsel.

If any portion of this class action waiver or mass arbitration prohibition is found to be unenforceable, the unenforceable portion shall be severed and the remainder enforced to the maximum extent permitted by applicable law. If the class action waiver itself is found unenforceable as to any particular dispute, the remedy shall be that such dispute is heard in court, subject to Section 18, rather than in arbitration.

Notice and communication, support requests and cancellation procedure

Cancellation requests, billing questions, and support requests must be submitted by email to [email protected].

Formal legal notices, including notices of claim, litigation, or arbitration, shall be delivered in writing to [email protected], or to such other address as Flagship Media LLC may designate from time to time.

Flagship Media LLC may deliver notices, communications, billing alerts, terms updates, or any other communication to the Client through any reasonable means, including email to the address on file, in-app notifications within the Flagship App or Flagship Community Center, account dashboard messages, or postings on the Flagship Media LLC website. The Client is responsible for maintaining accurate contact information on file and for monitoring the channels through which Flagship Media LLC delivers communications.

Privacy, data handling and Privacy Policy

Flagship Media LLC's collection, use, storage, and disclosure of the Client's personal information, business information, and account data is governed by Flagship Media LLC's Privacy Policy, which is incorporated into these Terms by reference and made available on the Flagship Media LLC website. Continued use of the DIY Program following any update to the Privacy Policy constitutes acceptance of the updated Privacy Policy.

To the extent applicable law (including the California Consumer Privacy Act, the California Privacy Rights Act, similar state-level privacy laws, the European Union General Data Protection Regulation, or other privacy or data protection laws) grants the Client any rights with respect to personal information held by Flagship Media LLC, including any right to access, correct, delete, or opt out of certain processing, the Client may exercise such rights by submitting a written request to [email protected]. Flagship Media LLC shall respond within the timeframes required by applicable law. Exercise of such rights may result in limitation, suspension, or termination of access to the DIY Program where continued provision of services is incompatible with the Client's exercised rights.

Flagship Media LLC may collect, retain, and use anonymized, aggregated, or de-identified data derived from the Client's use of the DIY Program for product improvement, analytics, training, system optimization, and similar internal business purposes.

No fiduciary, advisory or professional services relationship

The relationship between the Client and Flagship Media LLC is solely a commercial subscription relationship for access to digital products, content, and group coaching. Nothing in these Terms or in the Client's participation in the DIY Program, including participation in the Flagship Community Center or communications with Flagship Media LLC personnel, shall be construed to create a fiduciary relationship, advisory relationship, financial advisory relationship, legal advisory relationship, professional services relationship, employment relationship, agency relationship, partnership, joint venture, or any other relationship of trust, confidence, or professional duty between the parties.

Coaching, mentorship, and group calls provided through the DIY Program are educational. Flagship Media LLC is not the Client's business advisor, financial advisor, legal advisor, accountant, therapist, or counselor. Any communications, content, training, advice, opinions, suggestions, recommendations, or guidance provided through the DIY Program are general informational content offered for educational and operational purposes only, are not professional advice, and should not be relied upon as such. The Client is solely responsible for the Client's business, financial, legal, and personal decisions.

Severability, unconscionability and good faith

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law, and, if enforcement to such extent is not possible, shall be severed solely to the extent of such invalidity. The remaining provisions shall remain in full force and effect.

To the maximum extent permitted by applicable law, the parties acknowledge that these Terms reflect a commercially reasonable allocation of risk between sophisticated parties, were entered into voluntarily and with the opportunity to review, and shall not be deemed unconscionable, unenforceable, or invalid solely because they limit remedies, allocate discretion, or result in terms more favorable to one party under certain circumstances.

Flagship Media LLC shall exercise its rights, discretion, and authority under these Terms in good faith and in a commercially reasonable manner consistent with industry practices.

Survival

The provisions of these Terms relating to license restrictions, intellectual property protection, confidentiality, post-termination deletion rights, limitation of liability, governing law, and any other provision that by its nature is intended to survive termination, shall survive the termination, cancellation, expiration, or non-renewal of the Client's subscription and shall remain in full force and effect indefinitely.

Universal document family, cross-incorporation and mutual acceptance

These Terms, the Flagship Media LLC Service Agreement, the Flagship Media LLC Privacy Policy, and any other policy, agreement, terms of service, or operating document that Flagship Media LLC may publish or designate from time to time (collectively, the "Flagship Operating Documents") together constitute a unified body of company policy governing the Client's relationship with Flagship Media LLC. The Flagship Operating Documents are incorporated into one another by reference and shall be read, interpreted, and enforced as a single coordinated whole.

Acceptance of any one of the Flagship Operating Documents constitutes acceptance of all of the Flagship Operating Documents in their entirety. By submitting payment in any amount, by accessing any Flagship Media LLC product, service, tier, platform, community, training material, or system, by accepting any one of the Flagship Operating Documents, or by otherwise initiating any relationship with Flagship Media LLC, the Client accepts and is bound by all of the Flagship Operating Documents simultaneously. The Flagship Operating Documents are made available on the Flagship Media LLC website and through Flagship Media LLC's checkout, account, and platform systems.

Exercising any right, privilege, request, or claim under any individual Flagship Operating Document, including exercising any privacy right under the Privacy Policy, submitting any request under the notice provisions, or exercising any cancellation right, constitutes acknowledgment of and continuing acceptance of all Flagship Operating Documents.

In the event of any conflict, inconsistency, or ambiguity among the Flagship Operating Documents, the order of precedence shall be: (i) the Flagship Media LLC Service Agreement, for clients engaged in done-for-you, done-with-you, or other managed-services tiers; (ii) these DIY Terms and Conditions, for clients engaged in do-it-yourself tiers; and (iii) the Flagship Media LLC Privacy Policy. Where two documents both apply to a given client, the document specifically applicable to the Client's tier shall control over the more general document.

Flagship Media LLC may add, amend, replace, modify, or retire any Flagship Operating Document at any time, with such changes becoming effective upon publication to the Flagship Media LLC website or through delivery via account dashboard, email, in-app notification, or any other reasonable means. Continued use of, payment for, or interaction with any Flagship Media LLC product, service, or platform following any such change constitutes acceptance of the updated Flagship Operating Documents.

Entire agreement and modifications

These Terms, together with the other Flagship Operating Documents and any pricing, tier structure, billing cadence, or other commercial terms presented to the Client at the time of purchase, constitute the entire agreement between the Client and Flagship Media LLC with respect to the DIY Program, and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written. Flagship Media LLC reserves the right to modify these Terms or any other Flagship Operating Document at any time, with such modifications becoming effective upon posting to the Flagship Media LLC website or upon delivery to the Client through the Flagship Community Center, account dashboard, or registered email address. Continued use of the DIY Program after such modifications constitutes acceptance of the modified Terms.

By checking the terms-and-conditions acknowledgment box on the Flagship Media LLC checkout page, by submitting payment in any amount, or by accessing any Flagship Media LLC program in any form, including the Flagship Kickstart Program, the Flagship App, the Flagship Community Center, the Flagship training modules, the Launch Service, any do-it-yourself product, any done-with-you engagement, any done-for-you engagement, or any other product, service, or tier offered by Flagship Media LLC, you acknowledge that you have read, understood, and agreed to these Terms in full.