This Privacy Policy describes how Flagship Media LLC (“Flagship Media,” “we,” “us,” or “our”) collects, uses, stores, and discloses information about you (“you” or “your”) when you visit our website, purchase our services or products, access our Flagship App, participate in our Flagship Community Center, or otherwise interact with us. By accessing or using any Flagship Media product, service, tier, or platform, you acknowledge that you have read and understood this Privacy Policy.
Acceptance Of Flagship Operating Documents
This Privacy Policy is one of several documents that together govern your relationship with Flagship Media LLC. The other documents include the Flagship Media LLC DIY Terms and Conditions, the Flagship Media LLC Service Agreement, and any other policy or agreement Flagship Media LLC may publish from time to time (collectively with this Privacy Policy, the “Flagship Operating Documents”). The Flagship Operating Documents are mutually incorporated by reference and form a unified body of company policy and operating procedure.
By accessing or using any Flagship Media LLC product, service, tier, platform, community, training material, or system, by submitting payment to Flagship Media LLC in any amount, by exercising any privacy right under this Privacy Policy, or by otherwise interacting with Flagship Media LLC, you acknowledge that you have been put on notice of, are bound by, and are subjected to all of the Flagship Operating Documents simultaneously, regardless of which document you encountered, reviewed, or acknowledged. You expressly waive any claim, defense, or argument that any individual Flagship Operating Document is unenforceable, inapplicable, or non-binding on the basis that you did not see, read, review, acknowledge, or have notice of that specific document or any other Flagship Operating Document.
Your exercise of any right under this Privacy Policy, including any privacy-related request submitted to [email protected], constitutes continuing acknowledgment of and acceptance of all Flagship Operating Documents in their entirety, and does not limit, exclude, or modify the application of any other Flagship Operating Document. Flagship Media LLC is under no obligation to deliver, present, transmit, share, or call attention to any individual Flagship Operating Document at any time, and the Flagship Operating Documents are made available on the Flagship Media LLC website for review at your own initiative.
In the event of any conflict, inconsistency, or ambiguity among the Flagship Operating Documents, the order of precedence shall be: (i) the Flagship Media LLC Service Agreement (for clients engaged in done-for-you, done-with-you, or other managed-services tiers); (ii) the Flagship Media LLC DIY Terms and Conditions (for clients engaged in do-it-yourself tiers); and (iii) this Privacy Policy. The Flagship Operating Documents most specifically applicable to your tier or relationship shall control over more general documents.
Flagship Media LLC may add, amend, replace, modify, or retire any Flagship Operating Document at any time, with such changes becoming effective upon publication. Continued use of any Flagship Media LLC product, service, or platform following any such change constitutes acceptance of the updated Flagship Operating Documents.
Information We Collect
We collect information that you provide directly to us, that is generated through your use of our products and services, and that we obtain from third parties. The categories of information we may collect include:
Account and contact information: name, email address, phone number, business name, business address, mailing address, billing address, and similar identifying information you provide when registering for our services or purchasing our products.
Payment information: payment card details, billing details, and similar financial information necessary to process your transactions. Payment information is processed through our third-party payment processors (such as Stripe and similar providers) and is generally not stored directly on Flagship Media’s systems.
Business information: information about your business, including your business model, target market, advertising history, advertising assets, and other commercial information you choose to share with us.
Account credentials and access tokens: usernames, passwords, API keys, and similar credentials used to access platforms on your behalf when you grant such access (such as access to your Meta Business Manager, ad accounts, or similar platforms).
Usage and interaction data: information about how you use our website, our Flagship App, our training modules, and our Flagship Community Center, including pages visited, features used, content viewed, time spent, and clickstream activity.
Device and technical data: IP address, browser type, operating system, device identifiers, referral sources, and similar technical information collected automatically when you access our products and services.
Communications: emails, messages, support tickets, community center posts, and other communications between you and Flagship Media.
Information from third parties: information we receive from third-party platforms and services you authorize to share information with us, such as Meta, Google, GoHighLevel, payment processors, and similar providers.
How We Use Information
We use the information we collect for legitimate business purposes, including to:
Provide, operate, and maintain our products and services, including the Flagship App, training modules, and Flagship Community Center.
Process transactions, manage subscriptions, bill recurring fees, and recover failed payments in accordance with our Terms and Conditions and Service Agreement.
Build, configure, launch, and manage marketing campaigns on your behalf when you have engaged us for managed services.
Communicate with you regarding your account, services, support requests, billing, technical updates, product updates, and similar operational matters.
Provide customer support, respond to inquiries, and resolve disputes.
Improve our products and services, develop new features, and conduct internal analytics and research.
Detect, prevent, investigate, and respond to fraud, unauthorized access, abuse, security incidents, and other improper activity.
Comply with legal obligations, enforce our agreements, protect our legal rights, and defend against claims.
Send marketing, promotional, and informational communications about our products and services, where permitted by applicable law and subject to your communication preferences.
Anonymized & Aggregated Data
We may anonymize, aggregate, or de-identify information we collect for the purpose of internal analytics, product improvement, training, system optimization, performance benchmarking, and similar business purposes. Anonymized, aggregated, or de-identified data does not identify any individual user and is not subject to the restrictions of this Privacy Policy. We may use, retain, and share such data without limitation.
How We Share Information
We do not sell your personal information. We may share information we collect in the following limited circumstances:
Service providers: we share information with third-party service providers who perform services on our behalf, such as payment processors, hosting providers, email service providers, analytics providers, customer support tools, and similar vendors. These service providers are obligated to handle information consistent with our instructions and applicable law.
Platform integrations: when you authorize us to access platforms on your behalf (such as Meta, Google, GoHighLevel, Stripe), we share information with those platforms as necessary to provide our services.
Legal compliance and protection: we may disclose information when required by law, in response to lawful requests by public authorities, to enforce our agreements, to protect our rights or property, to prevent fraud or abuse, or to protect the safety of any person.
Business transfers: in the event of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, we may transfer information to the successor entity, subject to confidentiality obligations consistent with this Privacy Policy.
With your direction: we may share information with third parties when you direct or consent to such sharing.
Data Retention
We retain information for as long as necessary to provide our products and services, to comply with our legal obligations, to resolve disputes, to enforce our agreements, and for legitimate business purposes. When information is no longer needed, we will delete, anonymize, or otherwise dispose of it consistent with applicable law and our internal policies.
Specific retention practices include: account and billing records are retained for the duration of your relationship with us and for a reasonable period thereafter for legal, tax, audit, and dispute resolution purposes. Communications and support records are retained for a reasonable period for customer service and operational purposes. Flagship App configurations and Client-built data are retained during the active subscription period and are deleted following cancellation as set forth in our Terms and Conditions and Service Agreement. Anonymized, aggregated, and de-identified data may be retained indefinitely.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding personal information we hold about you, including the right to access information we hold, the right to request correction of inaccurate information, the right to request deletion of information, the right to opt out of certain processing activities, and the right to data portability.
To exercise any of these rights, please submit a written request to [email protected]. We will respond to verifiable requests within the timeframes required by applicable law. Please be aware that exercising certain rights may limit our ability to provide products and services to you, and that some information may be retained as necessary for legal, business, or operational purposes notwithstanding a deletion request.
California residents have specific rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information (we do not sell personal information), the right to limit the use of sensitive personal information, and the right to non-discrimination for exercising these rights. California residents may exercise these rights by contacting us at [email protected].
Residents of the European Economic Area, the United Kingdom, and similar jurisdictions with comprehensive privacy laws have specific rights under applicable data protection laws (including the GDPR), which may include rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing. To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Cookies & Tracking Technologies
We and our service providers may use cookies, web beacons, pixels, and similar tracking technologies to collect information about how you interact with our website and products. These technologies help us provide and improve our products and services, remember your preferences, analyze usage patterns, deliver targeted advertising, and detect fraud. You can manage cookies through your browser settings, though disabling cookies may affect the functionality of our products and services.
Third-Party Links & Services
Our products and services may contain links to or integrations with third-party websites, platforms, and services (such as Meta, Google, GoHighLevel, Stripe). This Privacy Policy does not apply to such third-party properties. We encourage you to review the privacy policies of any third-party services you use.
Children’s Privacy
Our products and services are intended for use by businesses and adults aged eighteen (18) or older, and are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen (13). If we learn that we have collected personal information from a child under thirteen (13), we will delete such information promptly.
Security
We implement reasonable technical, administrative, and physical safeguards to protect information from unauthorized access, disclosure, alteration, and destruction. However, no security measure is perfect, and we cannot guarantee the absolute security of any information transmitted to us or stored by us. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access.
International Data Transfers
Flagship Media is based in the United States, and information we collect may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using our products and services, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your jurisdiction of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, products, services, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this Privacy Policy and may provide additional notice through email, account dashboard messages, or other reasonable means. Continued use of our products and services following any update constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected]. Please be aware that response times may vary depending on volume and complexity, and may take several business days, weeks, or longer.
By accessing or using any Flagship Media LLC product, service, tier, or platform, you acknowledge that you have read and understood this Privacy Policy.